Conversable, and automated message and voice platform, launched a collection of omnichannel bots designed to get to market faster without the need for huge technical investments. Launched in 2016, the company provides enterprise-level software-as-a-service technology for developing and distributing AI-enabled messaging and voice services across social media and smart-technology platforms. With bots considered an important element of brands’ capability to promote lasting customer loyalty, only 4 percent of companies “have deployed conversational interfaces, according to the 2018 Gartner CIO Survey. Conversable, which was featured in the Gartner Market Guide for Conversational Platforms, offers its customers a platform that supports more messaging and voice channels than those of its competitors do.
Results of a study in the UK revealed 85 percent of Amazon customers prefer the recommended Amazon product when voice shopping. Because customers view Amazon as a reliable source of product reviews and suggested products, consumers tend to accept recommended products as ideal for them. Already, marketers and brands are looking at the possibility of advertising on Amazon’s Alexa virtual-assistant platform although the online retailer has repeatedly denied it plans to allow advertising. Results of a test conducted by Bobsled Marketing on Alexa’s basis and logic order for recommending products showed products with the “Amazon’s Choice” badge are top priority. Products from the user’s order history and the first products in the search result for a search term come second and third.